After notifying us you will need to re-enroll via the portal. Failure to notify us before the bill due date will result in late penalties. If your bank account or credit/debit card is compromised or the card has expired please notify us immediately. To enroll please login to the Citizen Self Service Portal. Withdrawals from a bank account occur on the 20th of the month, or on the 15th of the month for credit/debit cards. Visit EnergyBenefit.WI.gov or call 1-80 for more information!Īutomatic Payment provides the convenience of having your quarterly utility bill paid automatically from the bank account of your choice or credit/debit card of your choice. LIHWAP is designed to provide direct financial assistance to reduce arrearages charged to eligible drinking and wastewater utility customers. The Wisconsin Department of Administration (DOA), Division of Energy Housing and Community Resources (DEHCR), has introduced the Low Income Household Water Assistance Program (LIHWAP). Visit HomeownerHelp.WI.gov or call 1-855-2HOMEWI for more information! Wisconsin Help for Homeowners is a new statewide program that can help with overdue bills like your mortgage payment, property taxes, and utilities, including internet. At the secure payment depository at City Hall across from the blue mail box, by the employee entrance.At the Treasurer’s Counter at City Hall (7725 W North Avenue) between 8 am - 4:30 pm.There are no longer separate convenience fees.Direct debit, recurring credit card, or one-time payment options available.Returning the enclosed envelope with your check, including your account and customer numbers.If placing your payment in the mail, it is recommended it be mailed a minimum of 10 days before the due date to ensure it is received in time. It is the customer's responsibility to contact the utility with mailing address changes or update changing email addresses associated with their online e-billing in a timely manner. If you have not received your bill within the first week of the month you are billed, you may contact the Utilities Office to determine the amount due or log on to the Citizen Self Service Portal. Late or non-delivery of utility bills by the post office or e-mail does not void the utility billing and payment policies. Download instructions on how to re-register for your water account. If you re-register with the same email address you used previously, your account will retain all previous data and payment settings.
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